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If you have to manually respond to reviews across multiple channels, customers may have to wait hours, days, or even weeks. This can damage trust and negatively impact your business’s reputation.
At the same time, review management directly influences search algorithms. Ignoring feedback signals to Google that your business is inactive or unresponsive — and as a result, it won’t show your profile to potential customers.
How quickly are you able to respond to your customers?
75% of customers expect a fast response to their
inquiries from a business.
Getpin centralizes feedback from all locations and platforms into one place, so your team no longer has to jump between accounts, copy and paste answers, or track everything in spreadsheets. Routine replies take minutes instead of hours, freeing people up for higher‑value work.
The platform keeps every review in a single, structured queue, helping you spot urgent comments quickly and respond before issues escalate. Customers see that you are listening and acting, which makes them more loyal and more likely to return.
Consistent, timely replies across all channels show that your business is reliable and customer‑focused. This improves ratings, enhances how your brand appears in search results, and creates a smoother experience for both new and existing customers.
Getpin provides a tool for creating chatbots and automating request processing through online messengers.
With Getpin’s reputation management tool, you can generate drafts instantly, create reusable templates, use ready-to-send responses, and automate replies using customizable rules. You can do all this without relying on chatbots.
Let AI handle all your reviews on its own. It can sort feedback and draft replies, so you no longer need to manage everything manually.
Set up rules to send instant responses to reviews and messages based on factors such as star ratings or keywords. This helps you reply quickly and accurately.
Create as many custom, brand-friendly response templates as you need. This keeps your communication consistent and scalable across all the review platforms your business uses.
Use the AI response generator to quickly create personalized drafts. This combines automation with your own style, making reputation management faster.
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